Win Every Dispute With Real Time Packing Screenshots
When it comes to handling customer disputes or returns, having photographic evidence is your best defense. Previously, while video recordings were accessible, finding specific screenshots captured during the packing process wasn't as straightforward. This lack of centralized visibility meant you had to dig deeper into the system to find the snapshot evidence needed to protect your brand from fraudulent claims.
We’ve now added a dedicated Screenshot column directly within your VMS Order Overview. This means that every snapshot captured during your EasyVMS recording is now linked and visible at the individual order level. Instead of searching through folders, you can now pull up high-resolution packing evidence in a single click, ensuring your traceability is as fast as your fulfillment.
Why it matters:
- Instant Traceability: No more hunting for files; view your packing snapshots directly from the Order Overview page.
- Stronger Dispute Defense: Quickly access visual proof to resolve weight discrepancies or "missing item" claims with ease.
- Seamless Review: Clicking any screenshot preview opens it instantly in a new tab for a clear, full-sized view of the packed items.
Key Enhancement: We’ve unified your video and snapshot evidence into one view for absolute clarity and speed.
- Direct Access: Find the new "Screenshot" section inside the VMS column on your Order Overview.
- One-Click Preview: Instantly view any captured image in a new browser tab for detailed inspection.
- Unified Evidence: Whether you use Packing Station or Global VMS mode, your snapshots are now right where you need them.
Need help or have questions?
Get in touch with our customer support via the helpdesk or write to us at care@easyecom.io.
You can also connect directly with our product support team using the live chat on your dashboard.
Support Timings:
IST: 9 a.m.–7 p.m. (Weekdays), 9 a.m.–5 p.m. (Sat–Sun)
EST: 9 a.m.–6 p.m. (All days)
Everything You Need to Know
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
How long does it take to implement?
On an average we on-board customers within a week wherein complete integration with multiple channels, ERP tool and courier companies is provided as per the requirement.
What is EasyEcom
EasyEcom is an enterprise grade omni-channel inventory and order management solution. It acts as an operational backbone for retail organizations by linking their eCommerce, wholesale and offline retail operations. Take advantage of advance features such as profitability analytics, inventory forecasting, warehouse management system etc.
What if I want to change plans?
It’s quick and easy to switch between our different pricing plans from your dashboard.
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