Smarter VMS Recording for Accurate Packing & Return Audits
When you’re managing high-volume B2B orders or processing returns, having a visual record is your best defense against claims and errors. However, if your video recordings aren't perfectly synced with your workflow, finding the right footage for an audit can feel like looking for a needle in a haystack. Until now, tracking the exact packing window or mapping returns to the correct AWB required manual effort and guesswork.
We’ve overhauled our Video Monitoring System (VMS) logic to align perfectly with your physical operations. Now, your B2B packing recordings trigger automatically the moment you scan a Picklist ID and stop the second the box is closed. For returns, we’ve eliminated mapping confusion by ensuring recordings are saved against the Reverse AWB whenever available. This means your audit trail is now automated, accurate, and ready when you need it.
Why it matters:
- Workflow-Sync Recording: No more manual "start" or "stop"; your video follows your packing lifecycle from Picklist scan to box closure.
- Precise Return Traceability: Recordings are now mapped to the Reverse AWB by default, ensuring you can pull up the right footage for returns instantly.
- Automated Audit Trails: Tighter mapping between video and order IDs removes the risk of missing or incorrectly labeled evidence.
Key Enhancement: We’ve automated the recording lifecycle and improved mapping logic to give you a foolproof audit trail for every shipment.
- Triggered Packing Clips: Recording starts when you scan the Picklist ID and stops when the box is closed (with a 20-minute safety cap).
- Smart AWB Mapping: The system now prioritizes the Reverse AWB for all return and replacement recordings for better tracking.
- Zero Manual Effort: These updates work quietly in the background, ensuring your data is clean without adding extra steps for your team.
Need help or have questions?
Get in touch with our customer support via the helpdesk or write to us at care@easyecom.io.
You can also connect directly with our product support team using the live chat on your dashboard.
Support Timings:
IST: 9 a.m.–7 p.m. (Weekdays), 9 a.m.–5 p.m. (Sat–Sun)
EST: 9 a.m.–6 p.m. (All days)
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
How long does it take to implement?
On an average we on-board customers within a week wherein complete integration with multiple channels, ERP tool and courier companies is provided as per the requirement.
What is EasyEcom
EasyEcom is an enterprise grade omni-channel inventory and order management solution. It acts as an operational backbone for retail organizations by linking their eCommerce, wholesale and offline retail operations. Take advantage of advance features such as profitability analytics, inventory forecasting, warehouse management system etc.
What if I want to change plans?
It’s quick and easy to switch between our different pricing plans from your dashboard.
Can I run multiple warehouses, dark stores, and 3PL sites from one place
Yes. EasyEcom gives you a unified view across one to fifty locations and routes each order to the warehouse with stock closest to the customer using pin-code and distance logic. You can run regional hubs, dark stores, and 3PL sites, and 3PLs can white-label the platform under their own brand.
What makes EasyEcom different from other warehouse management systems?
Three things. It is an operating system, not a point tool: inventory, orders, warehouse execution, and reconciliation in one platform. It is built for marketplace and quick-commerce complexity, not just single-store DTC. And it includes marketplace payment reconciliation and accounting, which pure WMS and fulfilment platforms do not offer.
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