Smarter VMS Recording for Accurate Packing & Return Audits

When you’re managing high-volume B2B orders or processing returns, having a visual record is your best defense against claims and errors. However, if your video recordings aren't perfectly synced with your workflow, finding the right footage for an audit can feel like looking for a needle in a haystack. Until now, tracking the exact packing window or mapping returns to the correct AWB required manual effort and guesswork.

We’ve overhauled our Video Monitoring System (VMS) logic to align perfectly with your physical operations. Now, your B2B packing recordings trigger automatically the moment you scan a Picklist ID and stop the second the box is closed. For returns, we’ve eliminated mapping confusion by ensuring recordings are saved against the Reverse AWB whenever available. This means your audit trail is now automated, accurate, and ready when you need it.

Why it matters:

• Workflow-Sync Recording: No more manual "start" or "stop"; your video follows your packing lifecycle from Picklist scan to box closure.
• Precise Return Traceability: Recordings are now mapped to the Reverse AWB by default, ensuring you can pull up the right footage for returns instantly.
• Automated Audit Trails: Tighter mapping between video and order IDs removes the risk of missing or incorrectly labeled evidence.

Key Enhancement: We’ve automated the recording lifecycle and improved mapping logic to give you a foolproof audit trail for every shipment.

• Triggered Packing Clips: Recording starts when you scan the Picklist ID and stops when the box is closed (with a 20-minute safety cap).
• Smart AWB Mapping: The system now prioritizes the Reverse AWB for all return and replacement recordings for better tracking.
• Zero Manual Effort: These updates work quietly in the background, ensuring your data is clean without adding extra steps for your team.

Need help or have questions?

Get in touch with our customer support via the helpdesk or write to us at care@easyecom.io.
You can also connect directly with our product support team using the live chat on your dashboard.

Support Timings:‍

IST: 9 a.m.–7 p.m. (Weekdays), 9 a.m.–5 p.m. (Sat–Sun)

EST: 9 a.m.–6 p.m. (All days)