The system auto-assigns SelfShip orders to your carrier partner based on the carrier priority you define. To help you easily identify the shipping partners that fail to fulfill your order, the system now provides shipping carrier responses.
For example, let us say you ship your orders via 4 carrier partners A,B,C and D and have prioritized them in the same order.
In case, your order is not assigned to the first two carrier partners A and B, the system will provide you with the error responses received from the carrier partners. This, in turn, will help you rectify these errors to avoid order delays in the future.
In order to view shipping partner responses, in the “New Orders” section, click on an Order ID and select the “History” tab. Error messages from the carrier partners that failed to fulfill your order will be visible here.
Know how to assign priority to your carrier partners with this KB article.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at email@example.com. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!