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New Feature: Improved Visibility of Communication with Logistics Partners
The system now provides you with the option to view the order fulfillment request sent to logistics partners and their response.
The improved communication transparency between the system and the logistics partner will help you easily identify the reasons behind order fulfillment delays and take necessary actions timely.
In order to view these, in the Order Details section, go to “History” tab and click on “Logs Details”.
Please note that, currently this functionality is only available for Shyplite, Shiprocket and Pickrr.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!
Frequently asked questions
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
How long does it take to implement?
On an average we on-board customers within a week wherein complete integration with multiple channels, ERP tool and courier companies is provided as per the requirement.
What is EasyEcom
EasyEcom is an enterprise grade omni-channel inventory and order management solution. It acts as an operational backbone for retail organizations by linking their eCommerce, wholesale and offline retail operations. Take advantage of advance features such as profitability analytics, inventory forecasting, warehouse management system etc.
What if I want to change plans?
It’s quick and easy to switch between our different pricing plans from your dashboard.