The system now provides you with the option to view the order fulfillment request sent to logistics partners and their response.
The improved communication transparency between the system and the logistics partner will help you easily identify the reasons behind order fulfillment delays and take necessary actions timely.
In order to view these, in the Order Details section, go to “History” tab and click on “Logs Details”.
Please note that, currently this functionality is only available for Shyplite, Shiprocket and Pickrr.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at firstname.lastname@example.org. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!