The system provides you with the functionality to un-assign logistics partners to orders if required, and the same details (on the user level & time stamp) are now recorded in the system to ensure your team timely investigates and/or re-assigns another carrier.
You can track user details from the Order History tab.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at firstname.lastname@example.org. You can also talk to our product support executives directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m. to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!