New Feature: Hold back Order Processing if Required

Sometimes, it is possible that B2C and/or wholesale customers want you to hold back order processing and ship orders at a later time.

In such cases, the system now provides you with an option to “Hold Orders” and block order shipment process.

To hold back orders, on the Order Details section click on the hamburger menu and select “Hold Orders”.

Your team can later track the reason for the hold from the Notes section and resume order processing at a later stage whenever required.

For your team’s easy identification the hold order status will be recorded in:

• Sales Report
• Order Aging Report

Please note that, you can hold back B2C order only if the manifest is not created.
In case of wholesale orders you can hold back orders if:

• Inventory is not assigned to the order (Order is in pending stage)
• Inventory is assigned to the order (Order is in the assigned stage)
• The order invoice is not generated.

In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.

Happy seamless selling!

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