New Feature: Document Damaged Returns With Images

Dear Sellers,

There are multiple orders that are returned back due to product damage during shipment. This certainly is not good for your business, since this affects your customer satisfaction, and the likeliness of them buying from your brand again.

To help businesses like you solve this problem we have further improved our Order Return Tracking System. You can now not only add back returned items in your inventory but also upload images of your damaged returned items during documentation.

How will this help you?

Adding images in your documentation will help you in easily identifying if a certain SKU is returned more frequently due to damage. This will help you in filing claims against shipping companies and the eCommerce marketplaces.

Also, you will be able to take necessary corrective actions timely, like improving the packaging, improving the product quality, and providing customers with incentives to buy back again.

This will help you in winning back your customer’s confidence, and also ensure that the order is shipped to your customer without any product damage in the future.

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In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.

Happy seamless selling!

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