New Feature: Document Damaged Returns With Images
Dear Sellers,
There are multiple orders that are returned back due to product damage during shipment. This certainly is not good for your business, since this affects your customer satisfaction, and the likeliness of them buying from your brand again.
To help businesses like you solve this problem we have further improved our Order Return Tracking System. You can now not only add back returned items in your inventory but also upload images of your damaged returned items during documentation.
How will this help you?
Adding images in your documentation will help you in easily identifying if a certain SKU is returned more frequently due to damage. This will help you in filing claims against shipping companies and the eCommerce marketplaces.
Also, you will be able to take necessary corrective actions timely, like improving the packaging, improving the product quality, and providing customers with incentives to buy back again.
This will help you in winning back your customer’s confidence, and also ensure that the order is shipped to your customer without any product damage in the future.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
How long does it take to implement?
On an average we on-board customers within a week wherein complete integration with multiple channels, ERP tool and courier companies is provided as per the requirement.
What is EasyEcom
EasyEcom is an enterprise grade omni-channel inventory and order management solution. It acts as an operational backbone for retail organizations by linking their eCommerce, wholesale and offline retail operations. Take advantage of advance features such as profitability analytics, inventory forecasting, warehouse management system etc.
What if I want to change plans?
It’s quick and easy to switch between our different pricing plans from your dashboard.
Can I run multiple warehouses, dark stores, and 3PL sites from one place
Yes. EasyEcom gives you a unified view across one to fifty locations and routes each order to the warehouse with stock closest to the customer using pin-code and distance logic. You can run regional hubs, dark stores, and 3PL sites, and 3PLs can white-label the platform under their own brand.
What makes EasyEcom different from other warehouse management systems?
Three things. It is an operating system, not a point tool: inventory, orders, warehouse execution, and reconciliation in one platform. It is built for marketplace and quick-commerce complexity, not just single-store DTC. And it includes marketplace payment reconciliation and accounting, which pure WMS and fulfilment platforms do not offer.
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