Feature Enhancement: Upgraded B2C Order Routing Management

The upgraded order routing functionality helps you further improve order routing across warehouses. This ensures that customer orders are fulfilled in the shortest time possible while you incur the minimum shipping cost.

Your order is automatically routed to a warehouse location based on the order routing option defined.

Order routing options can be opted based on  :

1. Priority only
   

System automatically routes orders to warehouses based on the priorities you define in the system.
For example, if Warehouse A and Warehouse B are assigned priority 1 and 2 respectively,  the order will be routed to Warehouse A. In case of non- availability of inventory in Warehouse A, the order will be routed to Warehouse B

      2. Distance and Priority

The order will be routed to the warehouse that is nearest to the customer’s shipping address if it has the required inventory available. In case two or more warehouses have the same distance from shipping location the system will assign the order based on priority assigned to the warehouses..

For example, let us assume a customer’s shipping location has the same distance from Warehouse A and Warehouse B. In case, Warehouse A is prioritized over Warehouse B the order will be automatically assigned to Warehouse A.

  3. Routing based on pincodes (Pincode forced)

One pincode can be assigned to only 1 specific warehouse. Orders will be automatically routed to the warehouse based on the customer address (pincode). In case the assigned warehouse does not have available inventory, the order will be shown as a pending order in the primary warehouse.

To avoid this you can upload all pincodes to a different warehouse.

For example, pin code 110006 is assigned to Warehouse A  and all pincodes (including 110006)  are assigned to Warehouse B. The system will only route the order to Warehouse B if Warehouse A doesn’t have the required quantity available.

Please note that you can upload all pincodes only to a single warehouse in case of Pincode forced.

4. Routing order based on pincodes and warehouse priority (Pincode Optional)

Same pincode can be assigned to multiple warehouses. The system will route the order to the warehouse that has available inventory based on the priorities set.

You can select your routing option from the Masters>>Order Routing Master section .

Please note that this functionality is currently available for Indian sellers only.

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In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.

Happy seamless selling!

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