Earlier the system allowed users to initiate the order return process for the complete order only.
For example, let us assume you have shipped a laptop, charger and backpack (multi-item order) to your customer. In case of order return, earlier the system only provided the functionality to initiate return for the complete order.
The upgraded B2C order return management feature now allows you to initiate return for individual product-quantity wise as well. This helps you provide customers with a flexible return policy, improve customer experience, and in turn, increase repeated purchases.
In order to initiate order return, in the Order Details section, go to the “Return” tab and select “Initiate Return” option.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at firstname.lastname@example.org. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!