Feature Enhancement: Upgraded B2C Order Return Management
Earlier the system allowed users to initiate the order return process for the complete order only.
For example, let us assume you have shipped a laptop, charger and backpack (multi-item order) to your customer. In case of order return, earlier the system only provided the functionality to initiate return for the complete order.
The upgraded B2C order return management feature now allows you to initiate return for individual product-quantity wise as well. This helps you provide customers with a flexible return policy, improve customer experience, and in turn, increase repeated purchases.
In order to initiate order return, in the Order Details section, go to the “Return” tab and select “Initiate Return” option.
In case of any queries, get in touch with our customer support via our helpdesk or write to us at care@easyecom.io. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m to 6 p.m. EST for non-Indian sellers.
Happy seamless selling!
Frequently asked questions
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
How long does it take to implement?
On an average we on-board customers within a week wherein complete integration with multiple channels, ERP tool and courier companies is provided as per the requirement.
What is EasyEcom
EasyEcom is an enterprise grade omni-channel inventory and order management solution. It acts as an operational backbone for retail organizations by linking their eCommerce, wholesale and offline retail operations. Take advantage of advance features such as profitability analytics, inventory forecasting, warehouse management system etc.
What if I want to change plans?
It’s quick and easy to switch between our different pricing plans from your dashboard.
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