For easier identification of order SLAs, the system provides you with the functionality to track B2C orders based on the time remaining in the SLA breach.
The system has now introduced a new filter to segregate orders based on SLA date to further optimize order processing and ensure you adhere to marketplace-defined SLAs.
Note that, currently, you can set order SLA duration for 7 days only in the following sections:
In case of any queries, get in touch with our customer support via our helpdesk or write to us at email@example.com. You can also talk to our product support executives directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m IST. on weekdays, from 9 a.m.– 5 p.m. on weekends and 9 a.m. to 6 p.m. EST for non-Indian sellers.