Faster B2C Returns with One-Click Order Defaults

Managing B2C returns shouldn't feel like a repetitive data entry chore. Until now, when a single order contained multiple items or sub-orders, you had to manually enter the return reason, inventory status, and notes for every single line item. This manual process was not only time-consuming but also increased the likelihood of clerical errors during high-volume return periods.

We’ve now introduced Order-Level Defaults for B2C Returns, allowing you to apply return details across an entire order in one go. Instead of clicking through each sub-order, you can set the primary return reason and inventory status at the top level. The system then intelligently flows these details down to all eligible sub-orders, ensuring your return desk moves faster and your inventory data stays consistent.

Why it matters:

• Eliminates Repetitive Tasks: Stop entering the same return reason five times for one customer order; set it once and you are done.
• Faster Turnaround Time: Reducing manual clicks means your team can process more returns in less time, getting stock back into "sellable" status sooner.
• Flexible Precision: While the defaults handle the heavy lifting, you still maintain the control to edit individual sub-orders for specific exceptions.

Key Enhancement: Apply global settings to complex orders to streamline your return workflow.

• Bulk Application: Set Return Reason, Inventory Status, and Notes at the order level to auto-fill all sub-orders.
• Smart Filtering: The system automatically applies these defaults only to eligible sub-orders, preventing data mismatches.
• Total Control: Override defaults at any time for specific items that require unique return notes or statuses.

Need help or have questions? 

Get in touch with our customer support via the helpdesk or write to us at care@easyecom.io. You can also connect directly with our product support team using the live chat on your dashboard.

Support Timings:

• IST: 9 a.m.–7 p.m. (Weekdays), 9 a.m.–5 p.m. (Sat–Sun)‍
• EST: 9 a.m.–6 p.m. (All days)