Fail-Safe Return Creation via API

Managing returns via API just got a lot more reliable. We’ve overhauled the logic behind return initiation to ensure that your system and your courier partners are always in perfect sync.

Previously, a courier error during the API call could result in a "partial" return, a record that was initiated in EasyEcom but lacked a carrier assignment. This often left you unable to retry the process because the system thought the return already existed. Now, we’ve implemented a transactional rollback: if the courier doesn't confirm the request, the return isn't created. Simple as that.

Why it matters:

• Zero Partial Records: No more returns stuck in limbo without an assigned carrier.
• Seamless Retries: If a courier’s server is down or returns an error, you can simply trigger the API again once it’s resolved without manual cleanup.
• Cleaner Operations: Your team spends less time troubleshooting "stuck" returns and more time moving inventory.

Key Enhancement: We’ve implemented a "Complete or Nothing" protocol for API returns, if the courier doesn’t confirm, the return isn’t created.

• No More Ghosts: Eliminates broken return records that lack a carrier assignment.
• Instant Fixes: Failed attempts roll back automatically, so you can retry immediately.
• Pure Data: Your return dashboard stays 100% accurate and actionable at all times.

Need help or have questions?

Get in touch with our customer support via the helpdesk or write to us at care@easyecom.io.
You can also connect directly with our product support team using the live chat on your dashboard.

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